Provider Terms

These Provider Terms apply to independent cleaning partners and other service providers who register with Kleaners to receive booking requests or assignment opportunities.

They do not replace separate employment terms where Kleaners hires staff directly as employees.

Registration as a provider does not create a right to activation, assignment volume, or a continuing business relationship.

Kleaners may request documents and information needed for review, including identity data, address details, service areas, bank details, and any legally required business or insurance information.

Providers may receive booking requests, assignment invitations, or recurring opportunities through Kleaners. Independent providers may accept or decline requests unless a separate written arrangement states otherwise.

Kleaners may withdraw, reassign, or reprioritize assignments where necessary to ensure service performance, customer safety, scheduling stability, or operational continuity.

• There is no guarantee of a minimum number of jobs, hours, or earnings.
• Accepted assignments must be handled reliably and in line with the booked scope.

• Arrive on time and communicate promptly about delays or access problems.
• Treat customers, properties, keys, and personal information respectfully and confidentially.
• Follow the booked scope, service notes, and any reasonable on-site instructions.
• Use status updates, proof, and completion reporting honestly and without manipulation.

The service levels Regular and Expert also apply on the provider side. Providers must review what the selected service level requires before accepting an assignment.

Regular jobs may rely more heavily on customer-provided products, equipment, and instructions. Expert jobs may require provider-side or company-side readiness regarding materials, structure, keys, or fuller service handling.

• Check before the visit whether the assignment expects customer-provided or provider-provided materials.
• Report missing access, hazards, damage, customer refusal, or material scope deviations immediately through the supported communication path.
• Do not make informal promises about refunds, liability, or compensation on-site.
• Do not share keys, codes, customer data, or booking information outside the approved workflow.

Approved provider payouts are processed according to the active partner payout flow, usually after the assignment is marked complete and any immediate operational review is cleared.

Independent providers remain responsible for their own tax, registration, and legal compliance duties to the extent required by their business model and applicable law.

Providers must cooperate fully in complaint, damage, key, and insurance-related reviews. Incidents must be reported immediately, and follow-up information or photos must be provided when requested.

Unilateral side settlements with customers are not permitted unless Kleaners has expressly approved them.

Kleaners may suspend, limit, or terminate provider access where there are quality issues, repeated unreliability, customer safety concerns, suspected fraud, policy breaches, or other material operational risks.

Providers may stop using the platform or decline future assignments at any time unless a separate written agreement provides otherwise.

These Provider Terms are governed by German law. If individual clauses are invalid, the remaining clauses remain effective.

Where a separate written provider, contractor, or employment agreement exists, that agreement takes precedence over these general provider terms for the overlapping subject matter.