2-3 minutes
Booking
Complete your booking with real-time pricing
Clear, practical, reliable
How Kleaners Works
A straightforward view of what happens from booking to completion, so you know what to expect before you book.
2-3 minutes
Booking
Complete your booking with real-time pricing
1-4 hours
Service
Cleaning service duration varies by property size
After completion
Payment
Card payment is finalized according to the booking flow after the service.
Timeline Expectations
What happens, step by step
Know exactly when things happen in your cleaning journey
Instant
Instant Confirmation
Receive immediate booking confirmation
Within 24 hours
Cleaner Assignment
Qualified cleaner matched and assigned to your booking
24 hours before
Reminder
SMS reminder sent 24 hours before your appointment
30 minutes before
Arrival Alert
Notification when cleaner is on the way
1-4 hours
Service
Cleaning service duration varies by property size
Immediate
Completion
Completion notification and report (Expert level)
After completion
Payment
Card payment is finalized according to the booking flow after the service.
How we choose our Staff
Quality Assurance & Trust
We review, verify, and monitor cleaner performance so the service process stays reliable and professional.
Application & Screening
- We review every application carefully
- We verify identity and documents
- We check work experience
- We test language skills
Background Checks
- Criminal background check from national database
- We call previous employers for references
- We verify identity documents
- We confirm right to work in Germany
Skills Testing
- We test cleaning skills in person
- We check time management
- We test attention to detail
- We see how they solve problems
- We test with real cleaning scenarios
Ongoing Quality Checks
- We check performance regularly
- We read customer feedback
- We do surprise quality checks
- We re-check every 12 months
Need more detail before you book?
Use the FAQ for payment, cancellation, request cleaning, and policy questions, or contact Kleaners before you confirm the booking.
What Makes Us Different
Technology, transparency, and quality that set us apart
Real-Time Pricing Transparency
See exactly what you'll pay as you make selections. No hidden fees, no surprises. Every price adjustment is instant and transparent.
Automated Workflow
From booking to payment, our automated system handles everything. You stay informed at every step without lifting a finger.
Equipment Included
Expert level includes all professional cleaning equipment and supplies. No need to provide vacuum, mop, or cleaning products.
Eco-Friendly Products
We use safe, environmentally friendly cleaning products that are pet and child-safe, protecting your family and the planet.
Ready to move into booking?
If the process feels clear, continue to booking and choose the service that fits your property and timing.
2-3 minute booking
Clear cancellation rules
Checked cleaners and clear support paths