Furniture Transport Terms

These Furniture Transport Terms apply to furniture transport, moving support, carrying services, and related transport add-ons offered by Kleaners.

They apply separately from the consumer and business cleaning terms.

For fixed-price online transport bookings, the contract is concluded when the booking is submitted and the required Stripe pre-authorization succeeds.

A request-cleaning style transport request remains non-binding until approved by Kleaners. Custom or quote-based transport work becomes binding after verbal or written customer consent.

• Disclose volume, item count, stairs, floors, elevator access, walking distances, parking conditions, and building restrictions accurately.
• Disclose fragile goods, unusually heavy items, assembly or disassembly needs, and any legal or house-rule restrictions in advance.
• Ensure that access, loading zones, permits, and contact persons are ready at the agreed time.

Kleaners may replace assigned transport staff where necessary to ensure performance.

If the actual scope materially differs from the information provided at booking, Kleaners may pause, reprice, reschedule, or partially refuse the transport until the scope is clarified.

Transport prices follow the booked fixed-price package or the individually accepted offer. Additional time, unplanned complexity, or undisclosed scope may require repricing.

The active payment flows are Stripe and approved request booking. For Stripe, pre-authorization occurs at booking and capture occurs after service according to the payment flow. Approved request jobs are payable after completion on-site or through an immediate transfer or card-link payment, as applicable.

Transport services may remain unfulfilled or partially fulfilled for reasons including denied access, unsafe conditions, missing utilities or loading access, incorrect scope disclosures, customer absence, refusal to pay, cleaner or mover illness or accident, force majeure, legal restrictions, weather, building restrictions, or emergency interruption.

These cases are resolved personally and case-by-case. A 10% rescheduling discount may be granted in selected situations, but there is no blanket guarantee and no automatic discount for transport delays, extreme weather, or vehicle breakdown-type events.

Damage or quality issues must be reported within 24 hours.

Claims are handled in a customer-friendly way, but liability handling depends on the actual disclosed scope, packing condition, access situation, and whether special-risk items were declared in advance.

German law applies. If individual clauses are invalid, the remaining clauses remain effective.

The original booker remains liable for payment and coordination even where the transport is arranged for a third person.